Skip to main content
Sandfish

Why did customers get the error "PayPal cannot process your payment. Please contact the merchant to solve this issue"? | PayPal US

https://www.paypal.com/us/cshelp/article/why-did-custom…

WACZ
Groupe8004a9b-691c-4556-bca5-92d3af9e1e94submitted urlMember 1

Case summary

The target, observed result, and important findings.

Status
Current evaluation

Limited evidence: critical response missing

Findings
1Medium
Submitted URL
https://es.paypal-techsupport.com/ Search for this value.
Effective URL
https://www.paypal.com/us/cshelp/article/why-did-customers-get-the-error-paypal-cannot-process-your-payment-please-contact-the-merchant-to-solve-this-issue-ts2053 Search for this value.
Domain registration
paypal-techsupport.comMore than 90 days oldRegistered 2014-11-26 · Registrar MarkMonitor Inc.
Language
Detecting...
Network
222 requests across 13 hosts
Cookies
288 observed
Favicon
eef960bb…3237b6d3 Search for this value.
Infrastructure
Loading...
Behavior
0 recorded events
Interaction
2 actions · 0 submissions · stopped: no fillable controls · download stage: no payload control
  1. 1. clicksucceededWhy did customers get the error "PayPal cannot process your payment. Please contact the merchant to solve this issue"?
  2. 2. clicksucceededAccept [dispatched]

Analysis metadata

How and when the analysis ran.

Input kind
url
Execution kind
capture
Duration
42.0s
Navigation
5 navigations
Engine version
0.4.0
Created
2026-10-26 21:17:16Z
Started
2026-10-26 21:17:17Z
Finished
2026-10-26 21:17:59Z
Archive
2.8 MB
Favicon source
html_link / favicon-v6
Analysis ID
c12eddf1-ae5b...

Signals by severity

Detected findings grouped by risk

Request activity

Network requests grouped by resource type

Behavior

Recorded actions grouped by type

Network contacts

Requests to the most active hosts

Request ownership

First-party and third-party requests

Response MIME types

Network responses grouped by MIME type